Refund policy
CANCELLATION ON WEBSITE BY CUSTOMER
A customer can cancel an order anytime before the order has been dispatched by contacting our customer service team at Dhanvir Healthcare.
Once the order has been dispatched from our end, it cannot be cancelled.
If we suspect any fraudulent transaction or any activity that violates the terms & conditions of using the Website, we reserve the right to cancel such orders at our sole discretion, with or without prior notification to the customer.
We may also maintain a record of fraudulent transactions and restrict access to such users.
🔁 RETURNS
Given that we deal with Ayurvedic products, we follow a No Return / No Exchange Policy.
However, returns or exchanges will only be accepted in the following cases:
- Product received is damaged
- Product is empty/leaked
- Wrong or missing item delivered
To request a return or exchange, customers must provide:
- Unboxing video
- Packaging defect video
- Clear images of the damaged/wrong product
For such issues, please contact our customer support within 48 hours of delivery:
📧 Email: support@dhanvirhealthcare.com
📞 Phone: +91 72010 94845
Each case will be reviewed individually.
Please do not send products back without confirmation from our team and ensure you provide your order/receipt number.
💰 REFUNDS
If an order is cancelled successfully, the refund will be processed within 7–10 working days to your original payment method.
If you return a damaged or incorrect product:
- Once we receive and inspect the item, we will notify you via email
- You will be informed whether your refund is approved or rejected
- If approved, the refund will be processed within 7–10 days
⏳ LATE OR MISSING REFUNDS
If you have not received your refund:
- Check your bank account again
- Contact your bank (processing delays may occur)
If the issue persists, contact us:
📧 Email: support@dhanvirhealthcare.com
📞 Phone: +91 72010 94845
🚚 SHIPPING (FOR RETURNS)
To return your product (only after approval), please send it to:
Dhanvir Healthcare
Address:
B.R, T.S, 340,Shayona Plaza, Vesu Canal Rd, Punagam, Surat, Gujarat 395011
If the product is confirmed as damaged by our support team, we will bear the return shipping cost.
NOT SURE YET?
If you still have any questions regarding cancellation, returns, or refunds, feel free to reach out to our support team. We are always happy to assist you.