Shipping policy

Shipping Policy

Welcome to Dhanvir Healthcare.
We are committed to delivering your health & wellness products safely, quickly, and in excellent condition.

Shipping Charges

  • We offer FREE Shipping across India on all prepaid orders above ₹499.
  • A shipping charge of ₹79 will apply to orders below ₹499.
  • An additional Cash on Delivery (COD) fee of ₹50 will be applicable on all COD orders.

Order Processing & Dispatch

  • All orders are usually processed and dispatched within 24 hours of successful order placement.
  • A shipping confirmation email will be sent to your registered email address within 24 hours after placing your order.

Delivery Timeline

Depending on your location, delivery generally takes between 3 to 10 working days after dispatch.

Delivery timelines may vary during:

  • Public holidays
  • Festivals
  • Extreme weather conditions
  • Remote or non-serviceable areas

Delivery Coverage

Currently, Dhanvir Healthcare delivers products only within India.

Orders can be placed from anywhere in the world, but the delivery address must be located within India.

Lost, Cancelled, or Undelivered Orders

If an order is:

  • Cancelled by us,
  • Lost during transit,
  • Or remains undelivered due to courier issues,

the complete order amount, including shipping charges (if applicable), will be refunded to your original payment method.

Partial Cancellation

If only a part of the order is cancelled:

  • Shipping charges will not be refunded.

Returns & Shipping Charges

  • Original shipping charges are non-refundable in case of returns.
  • If customers are required to self-ship the return product, reimbursement may be provided according to our Return Policy.

Frequently Asked Questions (FAQs)

1. What are the shipping charges on Dhanvir Healthcare products?

  • Free shipping on prepaid orders above ₹499.
  • ₹79 shipping fee on orders below ₹499.
  • ₹50 additional COD fee on all Cash on Delivery orders.

2. How long does delivery take?

Orders are generally delivered within 3–10 working days depending on the delivery location.

3. Does Dhanvir Healthcare deliver outside India?

No. Currently, we deliver products only within India.

4. Why is my location not serviceable?

Some pin codes may become temporarily unavailable due to courier or operational limitations. You may try an alternate address or contact our support team for assistance.

5. Why is delivery delayed after dispatch?

Although we dispatch orders quickly, delivery timelines may vary depending on courier operations, weather conditions, or accessibility of the delivery area.

6. Which courier partners do you use?

We work with reliable courier and logistics partners across India to ensure safe and timely delivery.

Contact Us

If you face any issues regarding your shipment or delivery, please feel free to contact us.

Customer Support

📧 Email: dhanvirhealthcare54@gmail.com
📞 Customer Care: +91 72010 94845

We will be happy to assist you!

Business Information

Legal Name:
SNEH DINESHBHAI BUNHA

Trade Name:
Dhanvir Healthcare

GST Registration Number:
24HNNPB2101L1Z8

Registered Address:
1st Floor, 107, Silver Plaza Complex,
Near Devidershan Society, Punagam,
Surat – 395010, India